Return and Refund Policy
At ICONIC LLC, we are committed to providing our customers with high-quality screen printing, embroidery, signage, and application graphics services that meet their needs and expectations. We understand that there may be situations where customers might require a refund or return due to various reasons. To address these cases, we have established the following return and refund policy for our range of services:
1. Order Cancellation:
Customers may cancel their order within 24 hours of placing it by contacting our customer service team via email or phone. If the order has not yet been processed, we will issue a full refund. However, if the order has already entered the production stage, cancellation may not be possible or may be subject to a cancellation fee.
2. Returns and Refunds Due to Quality Issues:
If a customer receives a product with a manufacturing defect or does not meet the agreed-upon specifications, they must notify us within 7 days of receipt. The customer should provide clear photographic evidence of the defect or issue, and our team will review the case. If we determine that the issue is due to our error, we will either:
- Replace, repair, reprint, or re-embroider the affected items at no additional cost to the customer.
- Issue a partial or full refund, depending on the extent of the issue.
Please note that we cannot accept returns or issue refunds due to slight color variations between the digital proof and the final product, as these differences are inherent in the printing, embroidery, and fabrication processes.
3. Returns and Refunds Due to Customer Error:
If a customer provides incorrect information (such as incorrect artwork, size, dimensions, or shipping address) and the order has already been processed, we will not be able to offer a refund or accept returns. It is the customer’s responsibility to review and confirm all order details before submitting it.
4. Returns and Refunds for Customized Items:
Due to the personalized nature of our services, we cannot accept returns or issue refunds for customized items unless there is a manufacturing defect or we failed to meet the agreed-upon specifications.
5. Shipping Costs:
In cases where a return or refund is approved due to our error, we will cover the cost of return shipping. However, for returns and refunds not related to our error, the customer will be responsible for covering the return shipping costs.
6. Shipping Delays and Third-Party Shipping Companies:
We cannot guarantee delivery times as these are determined by third-party shipping companies, such as UPS, FedEx, or USPS. Therefore, we cannot take responsibility for any delays, damages, or losses incurred during transit and cannot issue refunds or accept returns due to shipping delays caused by third-party shipping companies. We recommend customers to plan their orders accordingly, taking into account potential delays or unforeseen circumstances that may affect shipping times.
7. Return Process:
To initiate a return, please contact our customer service team with your order number, a description of the issue, and any relevant photos. Our team will review your request and provide further instructions on how to proceed with the return, if applicable.
By placing an order with ICONIC LLC, you agree to abide by the terms and conditions outlined in this return and refund policy. We reserve the right to modify this policy at any time without prior notice. Please review this policy periodically to stay informed about any changes.
Last updated 9/10/23